Manager, Programs and Services
Supervisor: Executive Director
The Manager, Programs and Services plans and directs the development, implementation and evaluation of client service programs and services. She is responsible for managing all client programs and services, including residential and community outreach. The Manger, Programs and Services will ensure optimum service is provided to all women and children experiencing domestic violence working from a trauma informed lens and providing exceptional clinical guidance. The Manager promotes collaborative partnerships within the community and fosters good public relations. She acts as a resource person on the issue of violence against women and recommends pro-active strategies to improve coordinated community responses. The Manager will in conjunction with the Executive Director and the Manager, Finance and Operations to monitor and identify external trends and emerging internal issues related to the on-going provision of services.
DUTIES: Ensures all policies and procedures are followed.
- In conjunction with the Finance and Operations Manager prepares annual budget for presentation to and approval of the Board of Directors.
- Monitors program expenses and ensures programs come in on budget.
- In conjunction with the Development and Communications Manager, prepares proposals for new programs.
- Ensures that the recruitment, hiring, orientation and supervision of all client services employees, students and volunteers are undertaken in accordance with the Personnel Policies of the Organization and done in conjunction with Human Resource Specialist.
- Ensures that regular supervision of employees occurs and that performance monitoring, management and evaluation occurs on a regular and consistent basis for all client service front line employees.
- Provides regular supervision and coaching to the Client Services Supervisors of Residential/Community Outreach Programs.
- Provide strategic leadership and support in areas such as recruitment, employee relations and change management.
- In conjunction with Client Services Supervisors, identifies training requirements of employees and researches opportunities available for professional development.
- Acts as a clinical resource for employees and refers them appropriately.
- Participates in Management, Administrative and Full Staff Meetings and provides a forum in which employees can raise new ideas, concerns, conflicts, and suggestions regarding services and personnel matters constructively.
- Attends team meetings periodically as required to support consistent service delivery in accordance with policies and procedures and to explore continuous improvement opportunities.
- Provides input on personnel needs, concerns, problems and recommendations.
- In conjunction with the Executive Director complies with the requirements of Management as outlined in the Collective Agreement. Hears grievances and responds within the time frames specified.
- In conjunction with the Executive Director, administer and apply the collective agreement for employees, participate in negotiations, handling grievances or other labour relation’s issues, and recommending a course of action on employee issues.
- Ensures that MCCSS Standards are adhered to and that HWP provides consistent high quality emergency shelter services.
- Develops and participates on an on-call rotation schedule for all client services supervisors
- Responsible for the efficient & effective overall clinical management and delivery of client services for residential and community outreach services.
- Ensures the confidentiality of women using our services and responsible for ensuring privacy practices are in compliance with privacy laws and regulations.
- Identifies gaps in service both within and outside the shelter, makes recommendations to improve service and advocates when necessary.
- In conjunction with the Client Services Supervisors, advocates on behalf of women and their children experiencing domestic violence by acting as a liaison with the police, crown attorney, lawyers, legal aid, other community agencies (CAS, counsellors, doctors, etc.).
- Provides information about the clients who seek our service to lawyers, counsellors, doctors, and police, etc. only with the consent of the woman and/or as required by law.
- Ensures that the premises and operation of the shelter complies with Fire and Health Regulations and with the internal safety policy.
- Welcomes and explains shelter services to community visitors, officials, etc. in such a way as to promote the organization while maintaining the privacy and confidentiality of the women and children in the shelter.
- In the absence of the Executive Director participates in meetings of community committees, workshops and service clubs as requested and/or as appropriate.
- In the absence of the Executive Director responds in a timely fashion to enquiries by community agencies, the public, suppliers and businesses regarding women assault, shelter services.
The position requires in-depth knowledge of women’s issues and the dynamics of violence (physical, emotional, sexual and financial) against women and children from a feminist perspective. A clear understanding of the needs of women and children experiencing domestic violence/abuse and knowledge of government funding and community agencies is required.
The position requires the ability to manage and administer the day-to-day client services and operations, the ability to prioritize, to plan and respond to multiple demands on an ongoing basis. The Manager, Programs and Services is responsible for managing the clinical programs (including harm reduction, trauma informed practices) of Halton Women’s Place.
The incumbent must be knowledgeable of and skilled in managing human resources to ensure the optimum, safe and effective delivery of client services. This requires fair and consistent application of personnel policies; the provision of ongoing feedback to employees on the quality of their work; the ability to address inadequate performance constructively and to implement a plan of action to improve performance; constructive management of conflict; and flexibility in personnel decisions which recognize the individual needs of the employee without compromising the safe and efficient delivery of service.
The job requires the incumbent to be able to work both as a team member and independently. The job requires good clinical and analytical skills, creativity, flexibility and the ability to recognize when the Executive Director’ input into decisions is necessary. Given the public relations component, and the report and budget submission aspects, of this position, the incumbent must demonstrate excellent oral, written and interpersonal skills.
The incumbent is expected to work 35 hours per week, normal business hours. However, the job requires some evening, weekend and on-call work. The position requires travel by car around the Region and from time to time outside the Region. Own transportation is required.
The job requires previous experience with women in the social services area, preferably in a residential setting. Experience in the management of a non-profit agency, including supervisory responsibilities is essential. A degree in Social Work and registration with the OCSWSSW is preferred. A commensurate combination of work experience and education may be considered in lieu of the above.
Compensation is market competitive.
Please direct letters of application by 12:00pm, February 4th,2021 to:
Halton Women’s Place.
By Fax: 905-332-1155
By E-mail: email@example.com
You have options:
You have options:
IF YOU DECIDE TO LEAVE
- Call our 24 hour Crisis, Information and Support Line to speak with a trained Crisis Intervention Counsellor;
- The Crisis Intervention Counsellor will explore your options with you and support you to create a Safety Plan, along with creating an Emergency Escape Plan
- If you have pets, you can explore safe options with the Crisis Intervention Counsellor.
If you do choose to come to Halton Women’s Place, you and your child(ren) may stay for up to 12 weeks. Our Crisis Intervention Counsellors will work alongside you on your personal goals, which may include:
- Accessing community support;
- Accessing counselling;
- Obtaining housing;
- Accessing financial supports;
- Exploring legal supports;
- Any other individual goals.
Emergency transportation is available to help you get to the shelter.
IF YOU DECIDE NOT TO LEAVE
- Call the Halton Women’s Place 24-hour Crisis, Information and Support Line.
- Our Crisis Intervention Counsellors will offer support, counselling, resources and information. They will also explore your options.
- Crisis Intervention Counsellors will also offer to support you to create a safety plan for you, and your children, if applicable
- Crisis support is available on the phone or in person at either shelter. No appointment is necessary.
WHAT TO EXPECT AT THE SHELTER
- Safe shelter with staff available 24 hours a day;
- Clean and welcoming bedrooms;
- Laundry facilities;
- Children’s Services, including parenting support, therapeutic groups, children’s activities, playroom;
- Court support for interim custody and restraining orders;
- Supportive counselling;
- Advocacy for you and your children;
- Support in accessing community services;
- Support groups;
- On-Going Safety Planning;
- Planning for departure from shelter
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